Shipping policy

Myrtle Creek Candle Co Shipping Policy

Welcome to Myrtle Creek Candle Co! We appreciate your business and want to ensure a smooth and transparent shipping experience. Please review our Shipping Policy below for information on how we handle shipping and delivery of our products.

1. Processing Time:

  • Orders are typically processed within 1-3 business days from the date of purchase. During peak seasons or promotional events, processing times may vary, and we appreciate your patience.

2. Shipping Methods:

  • We offer standard and expedited shipping options for most orders. The available shipping methods and their associated costs will be displayed at the checkout.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight of the items in your order, the shipping method selected, and your location. You can view the shipping cost before completing your purchase during the checkout process.

4. Domestic and International Shipping:

  • We currently offer shipping to domestic and international destinations. Please note that international shipping may be subject to additional customs fees, taxes, or duties imposed by the destination country. These fees are the responsibility of the recipient.

5. Shipping Notifications:

  • Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to track the progress of your shipment and estimate the delivery date.

6. Delivery Time:

  • Delivery times vary depending on the shipping method selected and your location. While we make every effort to deliver your order promptly, please be aware that unforeseen circumstances such as weather, customs delays, or carrier issues may impact delivery times.

7. Undeliverable Packages:

  • If a package is undeliverable due to an incorrect address provided by the customer or if the package is refused by the recipient, it will be returned to us. In such cases, we will contact you to arrange for reshipment, and additional shipping fees may apply.

8. Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure that your delivery location is secure and that someone is available to receive the package.

9. Shipping Policy Changes:

  • We reserve the right to update our Shipping Policy at any time. Changes will be effective immediately upon posting on our website.

10. Contact Us:

  • If you have any questions or concerns about our Shipping Policy, please contact us at patty@myrtlecreekcandleco.com

Thank you for choosing Myrtle Creek Candle Co. We strive to provide you with an excellent shopping experience, and we appreciate your understanding and cooperation regarding our shipping practices.

Sincerely,

Myrtle Creek Candle Co